Trouble Adviser — Support When Things Go Wrong in Japan

⚠ Please note: we are not a travel agency

Trouble Adviser is a support service for when trouble occurs during your stay in Japan. We do not introduce, recommend, arrange or reserve travel services — such as travel plans or itineraries, route or transport guidance (including delays), accommodation, restaurants, tickets or tours. Requests of that kind are, in principle, outside the scope of our service and we are unable to assist with them. Thank you for your understanding.

What We Support

When something goes wrong, we help you find the right next step.

🔎 Lost or Stolen Items

Wallet, phone, passport, IC card… we explain where to report it and what steps are usually needed.

🚑 Accidents & Illness

We are not medical professionals and do not give medical advice or guidance. We will simply point you to an appropriate organization, such as a medical facility (or 119 in an emergency).

🚓 Crime & Danger

We are not legal professionals and do not give legal advice or guidance. We will simply point you to an appropriate organization, such as the police (110) or a public consultation office.

🗣 Language & Procedures

We help you understand what is needed and how to explain your situation using your phone's translation tools.

How our chat support works

Write in your own language. Our staff read and reply in a clear, polite way, with translation support.
Hours: 9:00–21:00 Japan time (JST), during your support period.
We are a guide, not a rescue service. We advise you on what to do and who to contact, but we cannot solve the problem or act on your behalf.
No medical or legal guidance. We are not medical or legal professionals, and incorrect information could harm you, so as a rule we do not give medical or legal advice, opinions or guidance. If your question involves a medical or legal matter, we will only ask you to consult the appropriate organization (for example, a medical facility, the police, or a public consultation office).
In an emergency, call 110 (police) or 119 (ambulance / fire) first.

Support Plans

Choose the length of your stay. Prices are per group, in Japanese yen (JPY), including 10% consumption tax. Paid securely via Stripe.

3-Day Support

¥16,500

per group · tax included · ¥5,500 per day

Chat support for 3 days, 9:00–21:00 JST.

Create account to get this plan

5-Day Support

¥26,400

per group · tax included · about ¥5,280 per day

Chat support for 5 days, 9:00–21:00 JST.

Create account to get this plan

1-Week Support

¥36,300

per group · tax included · about ¥5,186 per day

Chat support for 7 days, 9:00–21:00 JST.

Create account to get this plan

Create a free account, choose your start date and pay. Your account page then shows your purchase history, and a Chat Support button for each plan. Staying a different length of time? Send us a message.

Cancellation: cancel any time before your support starts for a full refund, with no cancellation fee. Once support has started, plans are non-refundable. See the notice for details.

Questions? Contact Us

Send us your question from your account. Each inquiry becomes a conversation thread, and we reply on this website — not by email. Your inquiry history is on your account page.

A free account with a confirmed email address is needed to send an inquiry. This lets us reply safely on the website and keeps your messages private.

Create an account to contact us

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